Privacy Policy
Last updated: April 9, 2026
This Privacy Policy describes how Vigasnows ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our website at vigasnows.com and any related services we provide. By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our services, including:
- Name and contact details such as email address and phone number
- Messages, enquiries, and correspondence you send to us
- Account registration details if you create a profile
- Payment and billing information processed through secure third-party providers
- Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit our website, certain technical data is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms used to find our site
- Device identifiers and screen resolution
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate and improve our services. Cookies are small text files stored on your device. You may control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver, operate, and maintain our services
- To respond to your enquiries and provide customer support
- To process transactions and send related communications
- To personalise your experience and tailor our services to your needs
- To send administrative notices, updates, and service-related messages
- To send promotional communications where you have given consent or where permitted
- To analyse usage patterns and improve the performance of our website
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal information on the following grounds:
- Contractual necessity - to fulfil obligations under an agreement with you
- Legitimate interests - to operate and improve our services in a way that does not override your rights
- Consent - where you have explicitly agreed to a specific use
- Legal obligation - where we are required to process data to comply with applicable law
4. Sharing of Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
4.3 Legal Requirements
We may disclose your information where required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Vigasnows, our users, or others.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit permission to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it. Factors that influence retention periods include the nature of the data, our legal obligations, and whether you have an active relationship with us.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access - request a copy of the personal information we hold about you
- Correction - request that inaccurate or incomplete information be corrected
- Deletion - request that we delete your personal information, subject to legal obligations
- Restriction - request that we limit how we use your information in certain circumstances
- Portability - request a structured, machine-readable copy of your data
- Objection - object to processing based on legitimate interests or for direct marketing
- Withdrawal of consent - withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection requirements.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Vigasnows
- Address: 25/77 Broome St, Maroubra NSW 2035, Australia
- Email: support@vigasnows.com
- Phone: +61 2 6255 0016